Privacy Policy

Bitnora Technologies LLP is a technology company based in Lucknow, India. We provide software development services and cloud products such as Bitnora POS for restaurants and food businesses.

For privacy questions, email us at hello@bitnora.in or write to us at our registered / operating address in Lucknow, India.

This policy covers personal information we process as a business when you:

• Browse or interact with our public websites and marketing pages
• Submit contact, service inquiry, early-access, partner, or other lead forms
• Communicate with us by email, phone, or WhatsApp
• Create an account or use Bitnora POS (including trials and subscriptions), where we act as a service provider to your restaurant business

If you use Bitnora POS as a restaurant staff member or owner, some data is processed on behalf of your restaurant. In those cases your restaurant (the customer) is typically the primary controller of guest/order data, and Bitnora processes it to provide the product under our customer agreement.

We collect information in the following categories, depending on how you interact with us:

We use personal information to:

• Respond to enquiries, demos, early-access registrations, and partner applications
• Provide, operate, maintain, and improve Bitnora POS and our websites
• Create and manage accounts, trials, subscriptions, and billing
• Send service-related notices (for example security alerts, trial status, or payment confirmations)
• Send marketing or product updates only where permitted (you can opt out of non-essential marketing emails)
• Detect, prevent, and investigate fraud, abuse, or security incidents
• Comply with legal obligations and enforce our terms
• Analyse aggregated usage to improve features and documentation

We process personal information in line with applicable Indian law, including the Information Technology Act, 2000 and rules thereunder, and the Digital Personal Data Protection Act, 2023 (DPDP Act) as it applies to our operations.

Depending on the context, we rely on one or more of: your consent (for example form submissions and marketing preferences), performance of a contract (providing Bitnora POS), legitimate uses permitted under law for operating our business securely, and compliance with legal obligations.

We do not sell your personal information. We may share information with:

• Service providers who help us run the business — for example cloud hosting, email delivery (such as transactional and notification email), analytics, customer support tools, and payment gateways — under appropriate confidentiality and processing terms
• Professional advisers (legal, accounting) where needed
• Authorities when required by law, regulation, or valid legal process
• A successor entity in connection with a merger, acquisition, or asset transfer, subject to continued protection of your information

Partners or agents in our Bitnora POS partner program only receive information necessary to evaluate or support an engagement you have requested or consented to.

Our websites may use cookies and similar technologies to keep sessions secure, remember preferences, measure traffic, and improve performance. You can control cookies through your browser settings. Blocking some cookies may affect site functionality.

Where we use optional analytics or marketing cookies, we will do so in a manner consistent with applicable law and, where required, your choices.

We keep personal information only as long as needed for the purposes described in this policy, including to provide services, resolve disputes, enforce agreements, and meet legal or accounting requirements.

Lead form submissions (contact, service inquiry, early access, partner applications) are retained while useful for follow-up and relationship management, and may be deleted or anonymised earlier on request where we are not legally required to keep them.

Bitnora POS customer data retention follows the customer agreement and product settings; when a subscription ends we retain data for a limited period to allow export or reactivation, then delete or anonymise it according to our deletion schedules unless law requires longer retention.

We implement reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. These include access controls, encrypted connections (HTTPS), and restricted internal access to production systems.

No method of transmission or storage is completely secure. Please use strong passwords, protect your credentials, and notify us promptly if you suspect unauthorised access to your account.

Subject to applicable law (including the DPDP Act), you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request erasure or withdraw consent where processing is consent-based
• Opt out of non-essential marketing communications
• Raise a grievance regarding our handling of your personal data

To exercise these rights, contact hello@bitnora.in with “Privacy request” in the subject line. We may need to verify your identity before fulfilling a request. Restaurant operators seeking data related to their Bitnora POS workspace should contact us through their account admin email where possible.

Our websites and Bitnora POS are directed at businesses and adults. We do not knowingly collect personal information from children under 18. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.

We primarily operate in India. Some infrastructure or service providers may process data in other countries. Where we transfer personal data internationally, we take steps intended to ensure an appropriate level of protection consistent with applicable law.

Our sites may link to third-party websites or apps. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Material changes may also be communicated on our website or by email where appropriate. Continued use of our sites or services after an update means you acknowledge the revised policy.

If you have questions about this Privacy Policy or our data practices, contact:

• Email: hello@bitnora.in
• Phone: +91 9196179114
• Entity: Bitnora Technologies LLP
• Location: Lucknow, India